Refund Policy
Disclaimer
The following refund policy serves as general information for our customers. It does not constitute legal advice. In case of doubt, we recommend seeking legal counsel to fully understand your rights and obligations.
Refund Policy – The Basics
Our refund policy sets out whether, and under which conditions, customers are entitled to a refund. It ensures clarity in the relationship between you as a customer and us as the provider, while also ensuring compliance with applicable consumer protection laws.
Refund Policy at Hund aufs Herz (Heart to Hound) & fairDogs
Personal Training Sessions
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Cancellation up to 2 business days before the session: full refund.
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Later cancellations or no-shows: no refund (100% charged).
Group Courses & Walks
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Cancellation up to 14 days before the start: full refund.
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Cancellation up to 7 days before the start: 50% refund.
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Less than 7 days, no-shows, or early withdrawal: no refund.
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Courses already started: no partial refund.
Packages & Subscriptions
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Validity: 1 year from date of purchase.
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Unused sessions expire after this period – no refund.
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Extension possible: subject to surcharge (current price difference + CHF 20 processing fee).
Online Services (Consultations, Seminars, Personality Test)
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After completion or delivery: no refund.
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Pre-booked appointments follow the rules for individual training sessions (cancellation up to 2 business days possible).
Physical Products (e.g., calendars, photo products)
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Personalized products: no refund.
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Other products: may be returned within 14 days of receipt, provided they are unused, undamaged, and in their original packaging.
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Return shipping costs are borne by the customer.
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Refunds will be issued after inspection of the returned goods.