Terms & Conditions (T&C)
for hundaufsherz.ch
- Compact Version
An offering by fairDogs GmbH, Bottmingen and Claudia Lang – Dog Trainer
(Hund aufs Herz (Heart to Hound) – explanation once; thereafter “Hund aufs Herz”)
1. Scope
These Terms & Conditions govern the rights and obligations between fairDogs GmbH (Hund aufs Herz) and you as a client or participant. They apply to all services, both online and in person, including consultations, personality tests, case assessments, individual training, group courses, walks and seminars.
2. Registration & Contract
Your registration (online, by phone or in writing) is binding.
A contract is formed once we confirm your booking.
Participation is guaranteed only after payment.
3. Payment, Packages & Credits
All services must be paid before the start.
Packages are valid for 1 year, non-transferable and expire thereafter.
Extensions may be granted upon payment of the price difference plus CHF 20.
Referral credits (5%) are valid for 2 years and non-refundable.
4. Participation Requirements
You are responsible for yourself and your dog.
Your dog must have liability insurance.
Group courses require healthy, vaccinated and socially compatible dogs.
Individual assessments may include sick or unvaccinated dogs if appropriate.
Female dogs in heat are generally excluded unless an exception is agreed.
We may exclude participants for safety reasons without refund.
5. Personality Test
The fairDogs personality test was developed by Claudia Lang.
All questions, structures, scoring systems, typologies and interpretations are protected by copyright.
Reproduction, sharing or external use is prohibited.
6. Assessments & Observations
Our evaluations are based on professional expertise and your truthful information.
They represent situational assessments and do not guarantee specific outcomes.
Our work does not replace veterinary or therapeutic advice.
7. Cancellations, Refunds & Rebookings
Individual training: free cancellation up to 2 business days before; otherwise full fee.
Group courses/walks:
• up to 14 days prior → free
• up to 7 days prior → 50%
• later or no-show → full fee
Rebookings are not guaranteed; a CHF 20 fee applies.
If we cancel due to low participation or organisational reasons, fees are refunded fully.
Digital products (e.g., personality tests) are non-refundable once started.
8. Copyright & Trademark Protection
All content, materials, documents, videos, photos and test systems are protected by copyright.
Recording or sharing without written permission is prohibited.
9. Photos & Videos
Photos and videos taken during events may be used only with your consent. Withdrawal of consent may incur removal costs.
Please ask the trainer first before taking any photos or videos. Recording is only allowed if all people and their dogs agree.
10. Duty to Report
We are legally obliged to report animal welfare concerns or dangerous behaviour to authorities.
11. Waste Disposal
Dog waste must be disposed of in designated Robidog bins during all events.
12. Liability
You are liable for damage caused by your dog.
We are liable only in cases of intent or gross negligence.
13. Severability Clause
If any clause becomes invalid, the remaining clauses remain in effect.
14. Amendments
We may update the T&Cs at any time. The current version is published on the website.
15. Applicable Law & Jurisdiction
Swiss law applies. Jurisdiction: Bottmingen, BL, Switzerland.
Version: November 16, 2025
Please note: This short overview applies to our own services at Hund aufs Herz (Heart to Hound). For product purchases in the online shop, additional T&C apply, which you can view during the order process. In case of discrepancies between the short and detailed version of the T&C, the detailed version shall always prevail. For purchases via partner shops (e.g., Vetevo), the respective provider’s T&C apply.